General
Friendly Eyes (“us”, “we”, or “our”) operates http://www.friendlyeyes.com
(the “Site”). This policy informs you about the collection, use and disclosure of personal information we receive from you when you use the Site. This policy applies to all our services and products (“Services”). Together with the Terms and Conditions, this policy governs your use of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy, including the cookie policy.
This policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.
Information Collection And Use
We take your privacy seriously. Our main goal in collecting personal information is to provide you the best content and service on our platform and to improve our Service to you. The data we collect is the minimum required data to enable access to our platform and to enhance the overall user experience.
While using our Site, we ask you to provide a username and email address to create a personal user account. The password you choose is encrypted. We do not have access to your password. You can at any time generate a new password.
For the purpose of optimizing our platform and courses, we collect information in our learner management system. This tracks your progress our courses. This information helps us to improve our content.
When you register for any of the courses, you agree to receive emails. These emails explain how to navigate the courses. You will also receive an email 7 days before the course terminates and a closure email. The emails stop automatically at the end of the course.
The Discover Course closes after a period of 8-weeks, the Experience course after 13-weeks and the Observe course after 24-weeks.
When you register for our courses, we will use your address to send you our newsletter to inform you about promotions, events and other news related to Friendly Eyes. We use Mailcamp as our CRM and marketing tool. Please read Mailcamp’s Privacy Policy. You can at any time opt out of the newsletter by clicking “Unsubscribe” in the footer of the newsletter.
When you contact us via email or our contact form on our site, the personal information that is provided by you is used to respond directly to your questions or comments. We may store received emails insofar this is necessary for providing and optimizing our services and products.
We do not share, sell, trade, or rent your personal data to other parties. We may disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Unless you wish to terminate your account, your user account and related data will remain stored in our database.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). We use this information to optimize the user experience.
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We use Google Analytics that collects, monitors and analyzes this information. This data, including your IP-address, is transferred, collected and stored on Google’s servers in the US. Please read the Google and Google Analytics privacy statements. Google may share this information with third parties for law enforcement or when third parties process this data on behalf of Google. Friendly Eyes is not liable for this. Friendly Eyes did not grant permission to Google to use the data generated by Google Analytics on our Site for Google products or services.
We use Mollie as a payment service provider. In order to handle your financial transactions, Mollie processes your personal data. Please read Mollie’s privacy policy.
We also use PayPal as a payment service provider. In order to handle your financial transactions, PayPal processes your personal data. Please read PayPal’s privacy policy.
Information Sent by Your Mobile Device
We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use cookies to collect information. We use these in a variety of ways, among others:
・To keep count of return visits to our Site
・To accumulate anonymous, aggregate statistical information about the use of our Site and to learn which parts attract most visitors, and which less.
・To save your log in details to enable quick access to your course.
・To optimize the use of embedded videos
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Some third-party services providers that we engage with may also place their own cookies on your device. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.
Web beacons (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages or in an e-mail.
Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, password, transaction information and data stored on our Site. All data gathered by us and provided by you is stored on our servers which are located in Europe.
The security of your data is fundamental to us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. Any and all transmission of information by you is at your own risk.
Access to your data
You can request access to your personal information by sending an email to support@friendlyeyes.com. We will respond as soon as possible, but no later than within a month.
Termination of your account
If you wish to terminate your account, please send an email to support@friendlyeyes.com with a request to delete your account.
Changes To This Privacy Policy
This Privacy Policy is effective and was last updated 20th of March 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a notice on our website.
Contact Us
If you have any questions about this Privacy Policy, you can send an email to support@friendlyeyes.com.